Customer Care Policy

Our Commitment

At Nur-Academic,, we are dedicated to excellence in Islamic education. Our student-first approach ensures quality learning experiences and responsive support.

Service Standards

Quality Assurance

We are committed to maintaining the highest standards in education through:

  • Certified and experienced Islamic educators
  • A well-structured, authentic curriculum
  • Regular evaluations to ensure teaching excellence
  • Customized learning paths tailored to each student’s needs

Student Support

Our team is here to ensure a smooth and enjoyable learning experience through:

  • 24/7 technical assistance for any platform issues
  • A multilingual support team to help in your preferred language
  • Fast response times — we aim to reply within 12 hours
  • Dedicated student advisors to guide your learning journey

Service Satisfaction

Initial Assessment Period

To ensure the best learning fit, we offer:

  • One complimentary evaluation class
  • Curriculum level assessment to place the student correctly
  • Teacher compatibility check for a comfortable match
  • Learning style evaluation to personalize the experience

Service Adjustments

We accommodate your needs to ensure a smooth learning experience:

  • Schedule modifications
  • Teacher reassignment requests
  • Curriculum pace adjustments
  • Learning method adaptations

Payment Protection

Flexible Solutions

  • Monthly payment options
  • As the number of students increases, the cost per student decreases by 9-21%
  • Long-term enrolment benefits
  • Transparent billing

Service Credits

We offer service credits in the following situations:

  • Technical difficulties
  • Instructor absence
  • Platform maintenance
  • Scheduled holidays

Cancellation Guidelines

We will notify you regarding:

  • Your scheduled classes
  • Important service updates
  • Educational resources (optional)
  • Account and subscription management

Account Management

We support you with:

  • Temporary schedule pauses
  • Class rescheduling
  • Account transfers between users
  • Adjustments for scheduled holidays

Resolution Process

Issue Resolution

We’re here to support you every step of the way:

  • Submit concern via Contact Page
  • Receive acknowledgment within 24 hours
  • Get resolution plan within 48 hours
  • Follow-up satisfaction check

Quality Improvements

  • Regular student feedback collection
  • Ongoing service and experience enhancements
  • Comprehensive teacher training programs
  • Frequent platform upgrades and improvements

Your Control

You have complete control over your information:

  • Access your data anytime
  • Update your details
  • Choose your communication preferences
  • Request data deletion

Communication

We’re here to help!

  • Email: Nuracademic.info@gmail.com

We regularly update our practices to better serve our students while maintaining the highest privacy standards.

Our Promise

We are dedicated to your success in Islamic education. Your satisfaction and progress are our top priorities, and we are here to support you every step of the way.

FAQS

Frequntly Asked Questions

What are Nur-Academic Online Classes, and how do they work?

Nur-Academic offers Online Quran Classes where students can learn the Quran through live sessions with qualified tutors. These interactive video-based classes ensure a personalized learning experience, all from the comfort of your own home.

What are the benefits of taking Nur-Academic Online Lessons?

Nur-Academic Online Quran Lessons provide flexibility and individualized instruction from skilled teachers. Whether you're a beginner or an advanced learner, these lessons are perfect for enhancing your recitation, Tajweed, and memorization skills.

How do I enrol Nur-Academic Classes?

Enrolling in Quran Mentors’ Online Quran Classes is easy. Simply book an appointment with one of our instructors to select a course, and schedule sessions with an expert teacher.

What types of Online Quran Courses do Nur-Academic offer?

We offer a whole range of course with categories such as Islamic studies, Arabic Language and more

  • Quran and Hadith studies: Beginner/ Intermediate/Advanced
  • Fiqh Studies: Beginner/ Intermediate/Advanced
  • Seerah Studies (Prophet story)
  • Atarbiya Islamiyah (Islamic education) and personal development studies
  • General Arabic: Beginner/ Intermediate/ Advance
  • Business Arabic
  • Quranic Arabic
What is the duration of an Online Quran Lesson?

The duration of our Online Quran Lessons depends on the course and the student's preference. Typically, lessons last anywhere from 30 minutes to 1 hour per session.

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